Terms & Policies

Paper & Supply | Terms & Policies

Updated January 2020

TERMS:

Upon credit approval: Net 30 days from date of invoice.  Invoices beyond 30 days are subject to credit hold on open orders, pending payment and release by Paper and Supply Accounts Receivable.  

Invoices dating 60 days or more are subject to a late fee of 1.5% (or the maximum allowed by individual State) interest per month on the outstanding balance, and will continue to accrue until full payment is made.  Discounts are not allowed on current invoices when account status is past due.  Discounts are not allowed on freight/shipping costs.

Returned Checks will incur a $75.00 NSF charge for each check returned, and invoice will remain in “unpaid status”.

CREDIT CARD | PayPal PAYMENTS:

MasterCard, VISA, PayPal, Discover and American Express accepted.  Discounts are not allowed with Credit Card payment. 

ORDER CUT-OFF TIMES:

Based on distribution location from which product is shipped from, or being picked up from.  Order is subject to credit approval for processing.  Pick Up’s must be made within 5 business days of original order, or may be subject to cancelation.

FREIGHT / SHIPPING:

Prices are Free Delivery from Paper & Supply unless otherwise specified.  Contact your Paper and Supply Sales Manager, or customer service for detailed freight information.  Carrier selection is at the sole discretion of Paper and Supply.  Paper and Supply is not responsible for “dry run” charges from 3^rd party carriers.  Unless approved prior to delivery, additional charges will apply to the following, but not limited to Residential, Inside Delivery, Limited Access, Lift gate & Pallet Jack Service, Re-Delivery, Sort & Segregate, Trade Show/Convention delivery, and/or Stacking services will apply. 

Incorrect Address charge of $25.00 will be assessed for wrong address provided, in addition to any carrier fees associated with the delivery.  Charges will be added to original invoice, or billed separately detailing service requested at time of delivery.

Claims:

Title of goods is passed to purchaser upon transfer of the Bill of Lading to the carrier (when product leaves Paper & Supply dock).  The recipient customer must note on the delivery receipt any shortages or damages at the time of delivery, including concealed damage.  This information is required to file a claim with the freight carrier.  Each shipping carton is labeled with the following notification:

Parcel Services:

RETURNS:

Products may not be returned without authorization from Paper & Supply.  All returns must reference a Return Authorization number (RA).  All claims must be made in writing within 60 days after shipment, including but not limited to, any type of defect, damage or shortage.  No returns will be accepted on custom or special make items, unless it is a manufacturer’s defect.  A 20% inspection and restocking charge will be applied against your account for the total value of the returned merchandise.  Customer is responsible for all freight, on both outgoing, and incoming return.  Failure to make a claim within the stated period shall constitute irrevocable acceptance and admission that the goods fully comply with the terms, conditions and specifications.

Once an RA has been provided, product must be returned within 14 days.  Beyond this time, claim file is subject to being closed.

INVOICE DISPUTES:

For any invoice disputes, contact your Customer Service Specialist for a formal inquiry.  If the dispute warrants an adjustment, a Credit Authorization form will be completed, and a corresponding Credit number will be provided for submission with payment.  Deductions taken without prior authorization will be charged back to dealer account.  All disputes must be requested for inquiry within 30 days of invoice.

BACKORDER POLICY:

Paper and Supply will pay the freight on a backorder only if all of the following criteria has been met:

• The stocking code for the item is a “W” item
• The original Freight Terms on the order were “FOB Delivered”
• The original order met the minimum order and quantity requirements to receive freight paid

Paper and Supply will not pay the freight on a backorder if the stocking code is a “P, X, S or M”.  If customer is responsible for backorder freight, customer may choose to:

• Hold the entire order until the inventory becomes available
• Choose a “similar” item that has inventory available (Written confirmation required)
• Ship the original order from a different plant location, applying the applicable Freight Allowance
• Choose to call the order complete with what is available, and put backordered items on a future order

SPECIAL ORDERS / CUSTOM RUNS:

All special orders or custom runs will require customer signature on New Item Production Specification form.  Paper and Supply will make every effort to produce the number of boxes contained on the special order, but reserves the right to exercise the industry standard custom run of 10% over/under policy considering raw material roll yield, pallet configurations and other efficiency factors surrounding the specific production run.  Custom make items have a no return policy, unless there is a determinable quality issue with respect to workmanship or performance. 

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